Frequently Asked Questions
Everything purchased in our store is a final sale.
Please visit our Shopping tips page.
Since inventory moves so quickly and our database is used for peaches customers only we can only check this once you are in the store and with our sales associates.
We accept all major credit cards, including Visa, MasterCard, Discover, AMEX. We also accept PayPal and interest-free payments plans through Sezzle on our website. In our brick and mortar store we also accept cash, check, debit, and payment plans.
Our very successful brick and mortar establishment is in Chicago, IL where we have been in business for over 33 years. We have a 20,000 square foot store that is fully dedicated to prom and special occasion dresses. Each customer is given a personal sales associate to be sure you get one on one special attention to find your perfect fit and desired style for your special occasion. Before you leave, your dress is steamed and checked over to make sure it looks great and is ready to wear to your registered event. At our brick and mortar store, we also offer expert tailoring at an additional cost, as well as an accessory and shoe department for one stop shopping.
It is never too early to start shopping for your prom dress. We have all of our new lines for the current year starting in December. We suggest shopping early to ensure availability of your favorite dress!
You can see our Chicago store hours here.
No, we do not take appointments except for bridesmaids or damas. We operate on a first come, first serve basis. If you're coming to the store to try on dresses we do recommend getting here in plenty of time before we close. We are an incredibly busy store and want to make sure we are able to provide the best possible customer service by giving you plenty of time to try on dresses.
Peaches is located in a strip mall with many other stores. Parking is very limited in the front. Please do not park in any of the 15 minute parking spots or the laundromat across the street. We do have additional parking across the street at 5928 S Archer Ave. Additional Parking also available at Shop and Save parking lot and at Midway EZ Parking.
If you purchased your dress at our Brick & Mortar location, we do have an alterations service available for an additional cost. Alterations generally take 6-8 weeks or the day before your event. Appointments are needed.
Alterations are paid for by the customer. Your dress must be paid in full before alterations will occur. Any additional alterations must be paid by the customer as well.
Yes we are an authorized retailer, we have been working with the designers that we carry for many years.
Yes all of our prices shown on the webpage are also the prices of the dresses in our store.
Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size and color, once you have everything you need, simply select the option to "add to bag" and you can check out at anytime by selecting the checkout button or give us a call and we can take your order over the phone.
Yes we have customer service representatives that are more than happy to help you place the order over the phone. Please have your style number, shipping information, and payment information ready.
All of our shipping information can be found in our shipping section.
All the information you send over our website is strictly confidential and is protected by our SSL certified web site. We also have Hacker safe Mcafee Software to ensure additional protection. Your email will not be given to any outside sources without your permission.
Once your order has been placed it will be processed as soon as possible with our order department. If the item you order is in stock, a ship date will be provided during checkout. If we need to order the gown from our warehouse or the manufacturer, we will notify you of the ship date. All shipping methods will then take place from the estimated ship date.
After you place an order, you will receive a processing email giving you your order information. Next, you will receive a confirmation email with an estimated ship date for your order. if you cancel an order after it is confirmed it will be subject to our return policy and it's restocking fees. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for or you can cancel your order. Your card is only charged if we can fulfill your order unless paying by sezzle, or paypal.
Simply login to your account you have established. There you can check the status of your order.
If your dress is not in stock and for some reason we cannot order it directly from our warehouse or the designer, we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order unless paying by sezzle, or paypal.
Wear dates range tremendously for all our customers. A certain dress may not be available by your wear date but some customers order dresses a year in advance and we can still get a dress made by then so we leave any dress up that has a possibility of still coming in. If it is truly out of stock forever it will be indicated on the dress page.
Your card is not charged until we can fulfill your order with a confirmed ship date that is before your wear date unless paying by sezzle, or paypal.
On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements. If you are in between sizes we recommend going up a size as it's easier to take a dress in than let a dress out.
The need date is the date that you will be wearing the gown or the latest you are willing to accept the dress, the longer you put the better chance you have of getting your order fulfilled.
The colors that we list on the product detail page are the only colors in which that style dress is produced in.
We do not have our own catalog, but if you are interested in seeing the dresses in person, simply print out the pictures from the website and once you are in the store, a sales associate would be happy to find certain styles for you.
We have over 20,000 dresses in stock. At Peaches Boutique, nearly all the dresses you see on our website we do have in the store. Simply print out pictures of the gowns you are interested in and once you are in the store and in the fitting rooms, the sales associate helping you will show you the dresses you are interested in.
No, we do not have any dresses available to rent.
When an item no longer has stock and is discontinued by the manufacturer, it is taken off of the website since it is no longer available for purchase.
Some designers are able to make dresses with a longer length, but it does take 6-8 weeks for the special order. Please email to inquire about extra length.
If your order was out of stock or was a bad credit card and we did not receive a response from you regarding your order, it will be cancelled.
Once your order has been shipped you will receive an email from UPS with your tracking number and you can track your package at UPS.com. If you did not receive your tracking number and your order status says shipped, please contact us.
All of the available images that we have been given are shown on the webpage. We know that it can be frustrating not seeing the dress in other colors, but we are given the images directly from the manufacturers and we don't always receive one in every color that they offer.
With the high volume of emails received during prom season it can take 24-72 hours for a response. Also please make sure that you have added our email address to your list of addresses to accept emails from, our response could have been placed in your junk folder if we are not on that list.
There are a few reasons that your credit card would be declined: the numbers could have been typed incorrectly, your bank might have a limit on purchase totals, or there could be a security feature on your card not allowing it to be used out of your state or country.
The standard length on long dresses is 58-60 inches.
This can delay the process of your order and your order will need to go to our fraud protection department and more information from the customer is usually needed to be able to proceed. All orders must be shipped to the matching billing address to avoid fraud.
Please see our Store Info page for all our contact information.
It is state law that anything purchased in the state of Illinois is subject to state tax.
Yes we do! You can purchase gift cards in the amount of $25, $50, and $100 that can be used online or in our store.
Please see our shipping page.
Please see our return policy for full details and requirements.